At Nine Wholesale, we know how important it is to deliver great customer service. From simply having a friendly voice answering the phone when you’re not there, to handling fault management and complex customer billing enquiries – we’re here to support you.
Our Virtual Office service complements the products you buy from Nine. As a wholesale offering, you’ll benefit from a team of customer service agents based in our UK Gloucestershire headquarters, trained in the complete life cycle of our products to support your business needs. From provisioning, support and billing – we are here to help you concentrate on growing your business.
With our continuous training programmes, and understanding of business customers, we can ensure that the levels of service you receive are exceptional.
These services are offered at a number of levels with flexible options: Whether you’d like us to simply take messages outside of office hours, place orders on your behalf, support customer faults or - if you use our bureau billing services - support complex billing administration tasks; we have options to suit your requirements.
I would definitely recommend Virtual Office, they’re a great team and they provide a supportive, reliable service which frees up a lot of valuable time.
I’ve also noticed a clear reduction in staffing costs.